Frequently asked questions
The durations for courses vary.
More information can be found on the “Course Information” on each individual course.
With regards to the longer courses you will have the following time to complete:
2365-02 – 6 months
2365-03 – 9 months
2357 – 12 months
2346 – 12 months
If you run over these durations, there will be extra costs involved to re-register. Please contact us for further information.
UPDATE – Due to Covid 19 we have extended our course durations for 6 months.
(This is applicable for enrolments prior to 23rd March 2020)
If you need longer to complete your qualification, please call the office on 01622 962455.
The Electrical Academy recommends pen and note pad as well as the books that you will require for the different courses. Please see individual course details we can purchase these for you in advance to your course starting.
A deposit is due at time of booking. Please see booking page for amounts stated. Payment in full is due within 7 days of the course starting. Payment can be made by bank transfer or credit/debit card. Failure to pay the balance in full within 7 days of the course starting may result in the candidate losing his/her place on all of the courses booked. Candidates will not be able to undertake their assessment unless full payment has been received or a prior arrangement has been agreed. Candidates who do not achieve certification will not receive a refund of the fees which they have paid for the course.
If you have been successful in obtaining finance partners you must adhere to their terms and conditions regarding the repayment schedule. This agreement is with you and your finance partners.
RESCHEDULING OF COURSES
For requests to reschedule a booking received more than 28 calendar days in advance of the course start date, there will be no charge incurred. For requests to reschedule a booking received between 14 and 28 calendar days prior to the course start date there will be a £25.00 administration fee. For requests to reschedule a booking received less than 7 calendar days before the course start date there will be a charge of a minimum of £50.00 or 25% of the value of the original booking what ever is greater.
An invoice for the rescheduling fee will be raised and any outstanding balance on the original invoice must be paid in full.
All cancellations must be notified in writing. For requests to cancel a booking received more than 28 calendar days prior to the course start date, the candidate will be given a refund of any payment or deposit.For requests to cancel a booking received between 22 and 28 calendar days prior to the course start date there will be a charge of 20% of the value of the booking.For requests to cancel a booking received between 14 and 21 calendar days prior to the course start date there will be a charge of 50% of the value of the booking.For notification of cancellation received less than 14 calendar days before the course start date, there will be no refund of any prepayment and the full balance will remain due.
If another candidate or suitable substitute subsequently fills the original course date that you no longer require, the appropriate rescheduling or cancellation fee will be refunded.
In the event of non-attendance, there will be no refund.
The Electrical Academy reserves the right to cancel a course at any time but will endeavour to give candidates as much notice as possible. Candidates will be offered an alternative course date, credit or full refund.You will not be able to cancel your course if you have accessed any aspect of your training or assessment and no or part refund will be given.
Please note that if the required level of competency is not achieved in either the practical or theory assessment, it may be necessary for candidates to re-sit the sections which they have been unsuccessful. A re-sit must be completed within 90 calendar days of initial assessment and within 30 calendar days of re-assessment. A re-sit fee will be incurred if this situation arises. If additional training is required, this will be charged at a rate dependant on the nature and amount of training involved.
The Electrical Academy reserves the right to remove any candidate from a course if their behaviour towards other candidates and /or staff is unacceptable and disruptive to the course.
CITY & GUILDS COURSES
For requests to reschedule an exam only booking for City and Guilds there will be a fee of £100. All of the standard Terms and Conditions apply to other fees for the City & Guilds courses.
PHOTOGRAPHIC AND SOUND RECORDING EQUIPMENT
Please note that the use of photographic and sound recording equipment is strictly prohibited within any part of the premises where the course is delivered. Any candidate found to be using this type of equipment during their training and / or assessment may be asked to leave their course with no refund of any prepayment.
All copyright and websites are owned by The Electrical Academy Ltd
Registered Name: Electrical Academy Ltd
Company Registration Number: 10856857
Company Registered in: Companies House
Registered office address: Wellesley House, Duke of Wellington Avenue, Royal Arsenal, SE18 6SS
Telephone Number: 01622 962455