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2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

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Frequently asked questions

The  our courses are run at:
Unit 1, Union Park, Bircholt Road, Maidstone, ME15 9XT
(about 16 miles from M2 and 4 miles from M20)
We are happy to come out and do training on-site in your area.
Our Electrican's courses are competitvely priced and are the best value in the industry. We offer great value for money for new and existing electricians.
Please see course details for individual prices.
We require you in the workshop to wear the correct PPE.
You will need to supply your own steel toe capped boots but the Electrical Academy will provide goggles, gloves and vests. If you would like to bring your own PPE in your welcome to do so as long as it meets the standard requirements.
Yes we do. We understand that a lot of electricians don't want to take days off during the working week losing money, so The Electrical Academy has designed our courses around you and to suit your requirements.
Courses are normally held throughout the week all year round.

The Electrical Academy recommends pen and note pad as well as the books that you will require for the different courses. Please see individual course details  we can purchase these for you in advance to your course starting.

Yes you can. All you need to do is fill in the online booking form for the course you want to take. You can then pay through our secure payment pages and will automatically receive a receipt in your email inbox.
Because of the popularity of our courses we we normally require a small deposit to secure your place.
For specific fees please visit the individual course pages.

PAYMENT TERMS

A deposit is due at time of booking. Please see booking page for amounts stated. Payment in full is due within 7 days of the course starting. Payment can be made by bank transfer or credit/debit card. Failure to pay the balance in full within 7 days of the course starting may result in the candidate losing his/her place on all of the courses booked. Candidates will not be able to undertake their assessment unless full payment has been received or a prior arrangement has been agreed. Candidates who do not achieve certification will not receive a refund of the fees which they have paid for the course.

FINANCE

If you have been successful in obtaining finance partners you must adhere to their terms and conditions regarding the repayment schedule. This agreement is with you and your finance partners.

RESCHEDULING OF COURSES

For requests to reschedule a booking received more than 28 calendar days in advance of the course start date, there will be no charge incurred. For requests to reschedule a booking received between 14 and 28 calendar days prior to the course start date there will be a £25.00 administration fee. For requests to reschedule a booking received less than 7 calendar days before the course start date there will be a charge of a minimum of £50.00 or 25% of the value of the original booking what ever is greater.

An invoice for the rescheduling fee will be raised and any outstanding balance on the original invoice must be paid in full.

CANCELLATION CHARGES

All cancellations must be notified in writing. For requests to cancel a booking received more than 28 calendar days prior to the course start date, the candidate will be given a refund of any payment or deposit.For requests to cancel a booking received between 22 and 28 calendar days prior to the course start date there will be a charge of 20% of the value of the booking.For requests to cancel a booking received between 14 and 21 calendar days prior to the course start date there will be a charge of 50% of the value of the booking.For notification of cancellation received less than 14 calendar days before the course start date, there will be no refund of any prepayment and the full balance will remain due.

If another candidate or suitable substitute subsequently fills the original course date that you no longer require, the appropriate rescheduling or cancellation fee will be refunded.

In the event of non-attendance, there will be no refund.
The Electrical Academy reserves the right to cancel a course at any time but will endeavour to give candidates as much notice as possible. Candidates will be offered an alternative course date, credit or full refund.You will not be able to cancel your course if you have accessed any aspect of your training or assessment and no or part refund will be given.

RE-SITS

Please note that if the required level of competency is not achieved in either the practical or theory assessment, it may be necessary for candidates to re-sit the sections which they have been unsuccessful. A re-sit must be completed within 90 calendar days of initial assessment and within 30 calendar days of re-assessment. A re-sit fee will be incurred if this situation arises. If additional training is required, this will be charged at a rate dependant on the nature and amount of training involved.

UNACCEPTABLE BEHAVIOUR

The Electrical Academy reserves the right to remove any candidate from a course if their behaviour towards other candidates and /or staff is unacceptable and disruptive to the course.

CITY & GUILDS COURSES

For requests to reschedule an exam only booking for City and Guilds there will be a fee of £100. All of the standard Terms and Conditions apply to other fees for the City & Guilds courses.

PHOTOGRAPHIC AND SOUND RECORDING EQUIPMENT

Please note that the use of photographic and sound recording equipment is strictly prohibited within any part of the premises where the course is delivered. Any candidate found to be using this type of equipment during their training and / or assessment may be asked to leave their course with no refund of any prepayment.

COMPANY DETAILS

All copyright and websites are owned by The Electrical Academy Ltd

Registered Name: Electrical Academy Ltd

Company Registration Number: 10856857

Company Registered in: Companies House

Registered office address: Wellesley House, Duke of Wellington Avenue, Royal Arsenal, SE18 6SS

Telephone Number: 01622 962455

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